Terms of service

Welcome to Jollytailz! By accessing or using our website at www.jollytailz.co.uk, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

 About Us
Jollytailz is an online pet supplies store based in the United Kingdom. For any enquiries, contact us at:

📧 Email: support@jollytailz.co.uk
💬 WhatsApp: +44 7478 034484

Eligibility
By using our website, you confirm that you are at least 18 years of age or are using the site under the supervision of a parent or legal guardian.

Products
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. Product descriptions, images, and pricing are subject to change without notice. We make every effort to display product colours and images as accurately as possible, however we cannot guarantee your device's display will be perfectly accurate.

Pricing & Payment
All prices are listed in GBP (£) and are inclusive of applicable taxes unless stated otherwise. We accept payment via the methods available at checkout. We reserve the right to refuse or cancel any order if fraud or an unauthorised transaction is suspected.

Orders & Processing
Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order. Once an order is confirmed, it will be processed within 1–2 business days. You will receive an email confirmation upon successful placement of your order.

Shipping & Delivery
Orders are delivered within 4–9 business days of dispatch. For full details, please refer to our [Shipping Policy]. We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.

7. Returns & Refunds
We do not accept returns or offer refunds except in cases where a product arrives damaged or faulty. Your statutory rights under the Consumer Rights Act 2015 remain unaffected. For full details, please refer to our [Refund Policy].

Intellectual Property
All content on this website, including logos, images, text, and graphics, is the property of Jollytailz and may not be reproduced, distributed, or used without our prior written consent.

Limitation of Liability
To the fullest extent permitted by UK law, Jollytailz shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the value of the order in question.

Privacy
Your use of our website is also governed by our [Privacy Policy], which is incorporated into these Terms of Service by reference.

Governing Law
These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new terms.

Contact Us
If you have any questions about these Terms of Service, please contact us:

📧 Email: support@jollytailz.co.uk
💬 WhatsApp: +44 7478 034484